Terms & Conditions

Last updated: 12 September 2026

These Terms & Conditions apply to purchases made from nova-f. They explain the terms governing use of our website, orders, payments, delivery, cancellations, returns and refunds.

Please read these terms before placing an order. By placing an order, you confirm that you have read and accepted these terms.

These terms should be read together with our Returns & Refunds Policy, Shipping & Delivery Policy, Payment Policy, Privacy Policy and any other policies displayed on our website.

Nothing in these terms excludes, restricts or limits any statutory consumer right that cannot lawfully be excluded, restricted or limited.

1. Store information

This online store operates under the trading name nova-f.

Store name: nova-f
Email: support@nova-f.shop
Telephone: +1 774-451-5103
Business address: 46 Westwood Drive, Dartmouth, MA 02747, United States

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

If you place an order on behalf of another person or organisation, you confirm that you have authority to do so.

3. Product information

We take reasonable care to ensure that product descriptions, specifications, prices, measurements, colours and images are accurate. However, colours and appearance may vary slightly depending on your screen, device settings and reasonable manufacturing variations.

Product measurements are approximate unless expressly stated otherwise. Packaging may differ from that shown, provided that the product itself remains materially as described.

Product availability is not guaranteed. We may update product information or correct inaccuracies and obvious errors where reasonably necessary.

These provisions do not affect your right to receive products that are as described, of satisfactory quality and fit for purpose.

4. Placing an order

When you place an order, you are making an offer to purchase the products in your basket.

An automated order confirmation acknowledges that we have received your order, but does not necessarily mean that we have accepted it.

A binding contract is formed when we send confirmation that your order has been accepted or dispatched, whichever occurs first.

Orders remain subject to payment authorisation, product availability, address verification, fraud-prevention checks and our acceptance.

5. Refusing or cancelling an order

We may refuse, limit or cancel an order where reasonably necessary, including where:

• A product is unavailable or out of stock.
• There is an obvious pricing or product-information error.
• Payment cannot be authorised or verified.
• The order appears fraudulent or unauthorised.
• A disclosed purchase limit has been exceeded.
• The delivery information is incomplete, incorrect or unsupported.
• The order cannot legally or safely be fulfilled.

If we cancel an order after collecting payment, we will refund the amount charged for the cancelled products and any applicable delivery charges to the original payment method.

6. Prices, taxes and payment

Product prices, applicable taxes and delivery charges will be displayed before you complete your purchase.

Prices displayed to US customers may include applicable state and local sales tax where we are responsible for collecting it. Sales tax may be calculated based on the shipping address and applicable law.

Payment must be made using one of the payment methods available at checkout. Available payment methods may depend on your location, currency, device, card issuer or payment provider.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

If we discover an obvious pricing error before dispatch, we may contact you and give you the option to continue at the correct price or cancel the affected product.

7. Cancelling before dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible:

Email: support@nova-f.shop
Telephone: +1 774-451-5103

We will make reasonable efforts to stop the order. However, we cannot guarantee cancellation once an order has entered processing, been packed or been handed to the carrier.

8. Order processing

Orders are normally processed within 1–3 business days after payment authorisation.

Business days are Monday to Friday, excluding applicable US public holidays.

Processing times are estimates and may be longer during promotions, holidays, product launches, stock checks or periods of unusually high demand.

9. Delivery

Available delivery methods, charges and estimated delivery times will be displayed at checkout or explained in our Shipping & Delivery Policy.

Unless expressly agreed otherwise, delivery dates are estimates rather than guaranteed dates.

Delivery may be affected by carrier disruption, weather, public holidays, address problems, failed delivery attempts or events outside our reasonable control.

If a significant delay occurs, we will provide information about your available options and legal rights.

10. Delivery information supplied by you

You are responsible for providing a complete and accurate recipient name, delivery address, email address and telephone number.

Contact us immediately if you need to correct your delivery information. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Where permitted by law, reasonable redelivery or return-to-sender costs caused by incorrect customer-provided information, refusal of delivery or failure to collect a parcel may be charged to you or deducted from an applicable refund.

11. Risk and ownership

For consumer orders, responsibility for the products normally passes to you when they are delivered into your physical possession or the possession of a person identified by you to receive them.

Ownership of the products passes to you once we have received payment in full or when the products are delivered, whichever occurs later.

12. Returns

Eligible returns are governed by our Returns & Refunds Policy. Before sending a return, contact Customer Support for authorisation and instructions.

Unless we provide a different authorised return destination, returns should be addressed to:

nova-f Returns
46 Westwood Drive
Dartmouth, MA 02747
United States

13. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions, validity periods and purchase requirements displayed with the offer.

Unless stated otherwise, promotional codes cannot be combined, exchanged for cash or applied retrospectively.

14. Acceptable use

You must not:

• Use our website for unlawful, fraudulent or abusive purposes.
• Interfere with the security or proper operation of the website.
• Attempt to gain unauthorised access to systems, accounts or data.
• Introduce malware or other harmful material.
• Use automated systems to extract website content in a way that violates applicable law or our rights.

15. Intellectual property

Unless otherwise stated, website content including text, graphics, logos, photographs, layout and original media is owned by or licensed to nova-f and protected by applicable intellectual-property laws.

16. Third-party services and links

Our website may contain links to third-party websites or use services provided by payment processors, carriers and other service providers.

We are not responsible for third-party websites that we do not control. Nothing in this section limits our responsibility for performing our contract with you.

17. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, provided that we take reasonable steps to minimise their effect.

18. Our liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of applicable statutory consumer rights.
• Any other liability that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not responsible for business losses arising from a consumer purchase or losses that were not a reasonably foreseeable result of our breach when the contract was formed.

19. Personal information

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

20. Complaints

If you have a complaint, contact us at support@nova-f.shop and include the word “Complaint” in the subject line.

21. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts and applicable United States federal law, without regard to conflict-of-law principles.

Before starting formal proceedings, please contact us so that we can attempt to resolve the matter.

22. General provisions

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not waive that right.

No person other than you and nova-f has any right to enforce the contract between us, except where applicable law provides otherwise.

23. Changes to these terms

We may update these terms to reflect legal, regulatory, operational or business changes.

The version in effect when your order was placed will normally apply to that order unless a change is required by law or is more favourable to you.

24. Contact us

Store name: nova-f
Email: support@nova-f.shop
Telephone: +1 774-451-5103
Business address: 46 Westwood Drive, Dartmouth, MA 02747, United States

If you have a question, complaint or request concerning an order, include your name, order number and a clear description of the matter so that we can assist you efficiently.