Contact Us

Thank you for visiting nova-f. If you have a question about a product, order, payment, delivery, return or refund, our Customer Support team is here to help.

You can contact us by email or telephone. To help us respond efficiently, please provide complete and accurate information with your enquiry.

Customer Support contact details

Store name: nova-f
Email: support@nova-f.shop
Telephone: +1 774-451-5103
Business address: 46 Westwood Drive, Dartmouth, MA 02747, United States

Customer Support hours

Our Customer Support team operates during the following times:

• Monday to Friday: Regular business hours
• Saturdays, Sundays and applicable public holidays: Closed

We normally respond to enquiries within 1–3 business days. Messages received during weekends or public holidays will normally be reviewed on the next business day.

Before contacting us

You may be able to find an immediate answer by reviewing:

• The relevant product description and specifications.
• Our Frequently Asked Questions page.
• Our Shipping & Delivery Policy.
• Our Returns & Refunds Policy.
• Our Payment Policy.
• Our Privacy Policy.
• Our Terms & Conditions.
• Your order confirmation or dispatch confirmation.

Questions about an order

For questions about an existing order, please provide:

• Your full name.
• Your order number.
• The email address used to place the order.
• The name of the relevant product.
• A clear description of your question or issue.

Please do not include your complete credit or debit card number, card security code, account password, banking password or one-time verification code in an email or contact form.

Damaged, faulty, incomplete or incorrect products

If your order arrives damaged, faulty, incomplete, incorrect or materially different from its description, please contact us and provide:

• Your order number.
• A clear description of the issue.
• Photographs or video of the affected product, where useful.
• Photographs of the outer packaging and delivery label, where relevant.
• Photographs of all products received if part of the order is missing.

Delivery and tracking enquiries

If you are contacting us about delivery, please check the tracking information in your dispatch confirmation first.

Tracking information may take up to 48 hours after dispatch to become active in the carrier's system. Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.

If the estimated delivery period has passed or the tracking information has not updated for an unusual period, contact us with your order number and tracking number.

Returns

Eligible returns are handled in accordance with our Returns & Refunds Policy. Before sending a product, contact Customer Support for return authorisation and instructions.

Unless we provide a different authorised return destination, returns should be addressed to:

nova-f Returns
46 Westwood Drive
Dartmouth, MA 02747
United States

Payment enquiries

If you have a question about a declined payment, authorisation hold, duplicate charge or refund, please provide your order number and a clear description of the issue.

Do not send complete card details, card security codes, banking passwords or one-time verification codes by email.

Complaints

If you are dissatisfied with a product or the service you received, email support@nova-f.shop and include the word “Complaint” in the subject line.

Please provide your name, order number and a clear description of the matter. We will review your complaint and respond within a reasonable period.

Business and legal correspondence

Business or legal correspondence may be sent to:

nova-f
46 Westwood Drive
Dartmouth, MA 02747
United States

Please contact Customer Support before sending products, returns or other parcels to this address.

Contact information

Store name: nova-f
Email: support@nova-f.shop
Telephone: +1 774-451-5103
Address: 46 Westwood Drive, Dartmouth, MA 02747, United States
Customer Support response time: Normally within 1–3 business days