Contact information
<div class="nova-f-contact-page">
<h1>Contact Us</h1>
<p>
Thank you for visiting <strong>nova-f</strong>. If you have a question
about a product, order, payment, delivery, return or refund, our Customer
Support team is here to help.
</p>
<p>
You can contact us by email or telephone. To help us respond efficiently,
please provide complete and accurate information with your enquiry.
</p>
<h2>Customer Support contact details</h2>
<p>
<strong>Store name:</strong> nova-f<br>
<strong>Email:</strong>
<a href="mailto:support@nova-f.shop">support@nova-f.shop</a><br>
<strong>Telephone:</strong>
<a href="tel:+17744515103">+1 774-451-5103</a><br>
<strong>Business address:</strong>
46 Westwood Drive, Dartmouth, MA 02747, United States
</p>
<h2>Customer Support hours</h2>
<p>Our Customer Support team operates during the following times:</p>
<ul>
<li>
<strong>Monday to Friday:</strong> Regular business hours
</li>
<li>
<strong>Saturdays, Sundays and applicable public holidays:</strong> Closed
</li>
</ul>
<p>
We normally respond to enquiries within
<strong>1–3 business days</strong>. Messages received during weekends or
public holidays will normally be reviewed on the next business day.
</p>
<h2>Before contacting us</h2>
<p>You may be able to find an immediate answer by reviewing:</p>
<ul>
<li>The relevant product description and specifications.</li>
<li>Our Frequently Asked Questions page.</li>
<li>Our Shipping & Delivery Policy.</li>
<li>Our Returns & Refunds Policy.</li>
<li>Our Payment Policy.</li>
<li>Our Privacy Policy.</li>
<li>Our Terms & Conditions.</li>
<li>Your order confirmation or dispatch confirmation.</li>
</ul>
<h2>Questions about an order</h2>
<p>For questions about an existing order, please provide:</p>
<ul>
<li>Your full name.</li>
<li>Your order number.</li>
<li>The email address used to place the order.</li>
<li>The name of the relevant product.</li>
<li>A clear description of your question or issue.</li>
</ul>
<p>
Please do not include your complete credit or debit card number, card
security code, account password, banking password or one-time verification
code in an email or contact form.
</p>
<h2>Damaged, faulty, incomplete or incorrect products</h2>
<p>
If your order arrives damaged, faulty, incomplete, incorrect or materially
different from its description, please contact us and provide:
</p>
<ul>
<li>Your order number.</li>
<li>A clear description of the issue.</li>
<li>Photographs or video of the affected product, where useful.</li>
<li>Photographs of the outer packaging and delivery label, where relevant.</li>
<li>Photographs of all products received if part of the order is missing.</li>
</ul>
<h2>Delivery and tracking enquiries</h2>
<p>
If you are contacting us about delivery, please check the tracking
information in your dispatch confirmation first.
</p>
<p>
Tracking information may take up to 48 hours after dispatch to become
active in the carrier's system. Temporary gaps between tracking updates do
not necessarily mean that the parcel has stopped moving.
</p>
<p>
If the estimated delivery period has passed or the tracking information has
not updated for an unusual period, contact us with your order number and
tracking number.
</p>
<h2>Returns</h2>
<p>
Eligible returns are handled in accordance with our Returns & Refunds
Policy. Before sending a product, contact Customer Support for return
authorisation and instructions.
</p>
<p>
Unless we provide a different authorised return destination, returns should
be addressed to:
</p>
<address>
<strong>nova-f Returns</strong><br>
46 Westwood Drive<br>
Dartmouth, MA 02747<br>
United States
</address>
<h2>Payment enquiries</h2>
<p>
If you have a question about a declined payment, authorisation hold,
duplicate charge or refund, please provide your order number and a clear
description of the issue.
</p>
<p>
Do not send complete card details, card security codes, banking passwords
or one-time verification codes by email.
</p>
<h2>Complaints</h2>
<p>
If you are dissatisfied with a product or the service you received, email
<a href="mailto:support@nova-f.shop">support@nova-f.shop</a> and include the
word <strong>“Complaint”</strong> in the subject line.
</p>
<p>
Please provide your name, order number and a clear description of the
matter. We will review your complaint and respond within a reasonable
period.
</p>
<h2>Business and legal correspondence</h2>
<p>Business or legal correspondence may be sent to:</p>
<address>
<strong>nova-f</strong><br>
46 Westwood Drive<br>
Dartmouth, MA 02747<br>
United States
</address>
<p>
Please contact Customer Support before sending products, returns or other
parcels to this address.
</p>
<h2>Contact information</h2>
<p>
<strong>Store name:</strong> nova-f<br>
<strong>Email:</strong>
<a href="mailto:support@nova-f.shop">support@nova-f.shop</a><br>
<strong>Telephone:</strong>
<a href="tel:+17744515103">+1 774-451-5103</a><br>
<strong>Address:</strong>
46 Westwood Drive, Dartmouth, MA 02747, United States<br>
<strong>Customer Support response time:</strong>
Normally within 1–3 business days
</p>
</div>